Credit Card Call Center to leave Boomtown

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I wonder if the mayor will be holding a press conference? Because if they were hiring 750 people he would be there with bells on;

750 employees will be affected. The company says employees can apply for other jobs within the company or it will help employees find new jobs and will also offer severance packages.  At one time Capital One had 1,000 employees in the Sioux Falls.

And you thought the layoff at Raven was an issue, not sure how this will affect our unemployment rate? And how about our great education system and supposed work ethic in Sioux Falls and South Dakota, Capital One has a different view on that;

Capital One says its had too much turnover and a hard time filling open positions.

Two words: Shit Wages. I also know other call centers in town are NOT the most fun places to work at. I did hear a rumor a few years ago a major retailer based out of Minneapolis was going to build their card services division here and backed out. Why? Not enough people to fill the positions.

We can call this place a ‘Boomtown’ all we want, but let’s face it, we need to diversify the employment for the lower to middle income people, if this latest move by Capital One (who barely survived 4 years here) isn’t proof of that, I don’t know what is.

Posted in: Employment, Sioux Falls

16 Thoughts on “Credit Card Call Center to leave Boomtown”

  1. Great Faces Low Wages on July 23, 2015 at 1:49 pm said:

    How much did our Republican Country club in Pierre spend in taxpayer dollars to lure Capitol One here? Tax incentives?

    I wonder if GOED will quickly take money from roads and education to subsidize wages in a last minute effort to keep them here in SD. Otherwise can we take those 750 unemployed and place them at our new CAFOS Factory Farms that are going to be pooping oops! Popping up everywhere soon?

  2. The Daily Spin on July 23, 2015 at 2:24 pm said:

    There’s also business transition. Ebay spun off PayPal so they could also accept BitCoin & Ipay. Credit cards are becoming obsolete. The barter ‘credits’ transfer is easier, more liquid, without credit reporting, and no stolen identity. I, myself, sell and make purchases now with mostly PayPal. It’s always barter denominated as dollar units but not legal tender. They’ll send you a check but best to keep it in credits because it’s not income and not subject to sales tax. By 2020, most transactions will be barter. For now, it’s mostly internet but will become universal retail.

  3. The Daily Spin on July 23, 2015 at 2:36 pm said:

    Imagine paying zero income tax but driving a luxury car and eating at fine restaurants. No capital gain or income tax on investments. Everything is 6% cheaper because no sales tax.

  4. scott on July 23, 2015 at 3:14 pm said:

    mayor mike says “welcome to Sioux Falls, we have thousands of jobs!”

  5. hornguy on July 23, 2015 at 4:49 pm said:

    Such is the problem when so much of a city’s economy is based on low-skill jobs that, thanks to advances like VoIP, have made the costs of offshoring wildly less expensive. This wasn’t even their site to begin with; they inherited it from HSBC.

    I’m all for higher wages but an international finance company isn’t going to raise wages for jobs they can move elsewhere and for which an infrastructure already exists. Capitol One has a major call center operation in the Philippines.

  6. Jeff Barth on July 23, 2015 at 6:43 pm said:

    Today Taco John’s is offering $10 to start.
    Walmart and McDonalds too.
    Our neighbors and family members can read and write and show up for work and work hard, why can’t they get paid?

  7. Sheeple on July 23, 2015 at 7:52 pm said:

    I love this KELO story:

    http://www.keloland.com/newsdetail.cfm/finding-qualified-applicants-is-a-tough-job/?id=182818

    Apparently there are no people in Sioux Falls with high school diplomas and one year of work experience.

    As you said, shit wages. As an employer, try offering your employees enough so they can afford rent on a 2 bedroom apartment instead of gimmicks like letting them wear jeans to work and they’ll start walking through the doors asking to fill out applications.

  8. Poly43 on July 23, 2015 at 8:17 pm said:

    Not to worry. Always remember. Siouxfallshasjobs.com

  9. l3wis on July 23, 2015 at 9:08 pm said:

    This was on The Banquet’s FB page today;

    “Last night was record-breaking here at The Banquet! We served 252 guests breakfast, 713 guests dinner at the main location and 230 people dinner at West. That makes for a grand total of 1,195 guests served yesterday! Thank you to all the volunteers who helped us out, and please continue to serve with us! We need all the help you can give us!”

  10. teatime on July 23, 2015 at 11:22 pm said:

    Records being shattered @ the Banquet! Like that’s a good thing or….

    Citi and Premier will take the workers with no problem. I did hear that Cap One is giving good severance. One person with 17 years with Cap One/HSBC/UCNB is getting 20 weeks pay.

  11. anominous on July 24, 2015 at 9:03 am said:

    If you talk to the media you will not get your severance pay. Nice touch.

  12. The Daily Spin on July 24, 2015 at 1:38 pm said:

    It’s 750 jobs but 2,000+ residents. If your spouse must move elsewhere, you and the kids go too. If a parent lives with you, they also go. Think of how many people missing at Denny Dome, Swimfox Center, and Huether Tennis. The city relies on sales tax. There will be a 2% decline but probably 5% because other jobs don’t pay as well.

    Thanks for ‘The Banquet’ data. This institution is remarkable and it’s private. The city does nothing for social welfare. Fortunately, post Huether, Swimfox Center can become Welfare Baths and Huether Tennis can become Homeless Barracks.

  13. The Daily Spin on July 24, 2015 at 2:09 pm said:

    Nothing from Huether explaining why he didn’t save these jobs. Oh yeah, he only takes credit for what others do. He’s misidentified the railroad thing as best yet when it’ll prove to be his worst mistake. Can’t wait for the fiction and lies he has for the Cap One departure. He’s so irrelevent that I stopped buying tabloids at the checkout stand.

  14. hornguy on July 24, 2015 at 2:30 pm said:

    To comment #11, that’s very typical language in a separation agreement.

  15. scott on July 25, 2015 at 9:31 am said:

    Luring business from elsewhere has never made sense to me. If a business can be lured from New York to SD, then that business can just as easily be lured to leave SD. If a business is lured to SD, what does that say about its commitment to its present community and employees.

    We should be trying to help local small businesses grow and expand. Those are the kind of businesses that stick around because the owner is also a resident of the community. Small businesses are typically the ones who need help as the owner does not have the financial or time resources to commit to expanding their business. Given a little help these small businesses can thrive and expand.

  16. The Daily Spin on July 25, 2015 at 1:02 pm said:

    Sioux Falls is oriented toward banking and medical. Either is focused on profit more than community. The city is isolated enough that affluent greed thrives. Agriculture, manufacturing, and trades are surrounding suburbs. I’m surprised Raven is still here. Working class jobs build lasting strong democratic communities like Mitchell, Brandon, & Tea. The problem with call center jobs is the long commute from suburban cities where people can afford to live, property taxes are lower, schools are better, and infrastructure maintained. I blame Sioux Falls Home Rule Oligarchy for ruining what was a top 10 city.

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