We have always assumed this was going on, so it was nice to hear one of them admit to it;
And if you’re thinking your call will be logged, that may not be the case.
“Really, not every phone call that comes into our department gets logged,” said Kevin Smith, director of planning and development for the City of Sioux Falls.
So what is the protocol for documenting a complaint?
“It really depends on who took the call,” said Smith. “And did they have enough information on which address you’re calling about.”
City officials say if you want a follow-up call to your complaint, the responsibility is on you to ask for it.
I’m surprised they even make the code enforcement officers show up for work anymore.